The Best of Portugal.Com One click and that was the start of my adventure. My time and experience was nothing short of awesome, my emails were filled with knowledge, wisdom, suggestions, politeness and kindness.. My tour consultant an expert in his knowledge and more than helpful and courteous. When we got a little lost in Spain, no one stopped looking until it was verified we were safe and sound..Another sad thing about this holiday ending is so too do the constant emails..always cheered my day up.. I thank Antonio at Portugal.com... THE BEST

Excellent itinerary Portugal in Depth Portugal is a country we have discovered and have enjoyed tremendously on the 11 day Portugal in Depth tour. The tour is well structured, good itinerary. We were "wowed" by the sites chosen. They were educational with just enough history. The hotels chosen were luxurious, confortable and we were pleased to try a pousada in Viseu. Meals provided were good and gave us an opportunity to taste typical Portuguese food. Hotel Mundial in Lisbon is well located and close to all activities and restaurants. We were pleased to stay an extra two nights after the tour and to discover Lisbon deeper through a hop-on hop-off pass. Our guide Pedro has a lot of experience, is courteous, and shared his love and knowledge of the country. He made a good team with Luis the driver. Thank you Antonio for giving us above average care before and after the tour.

One of the best trips we've taken We had a wonderful trip! Tiago was an excellent guide -- knowledgeable, interesting, funny, and helpful. We couldn't have asked for a better team than Tiago and our driver, Manuel, to show us Portugal. We loved the history, culture, hotels, food, and wine! p.s. Our only piece of feedback is we would have liked more walking about the towns/cities. It was relaxing having the car (especially in the heat of summer), but we feel we might have soaked up even more of the feel of the country walking the roads.

A less than perfect experience The booking agent for our Portugal trip was Portugal.com, while the actual tour operator was Cityrama Gray Line. Our troubles with Portugal.com began during the booking process. The response toour questions took days, and some questions were never answered. Nevertheless, we saw a number of positive reviews so we finally went ahead. Portugal.com accepted our deposit. We discovered several days later that this did not mean that our trip was confirmed. By this time, we had booked our flight separately. Eventually things worked out, but the early signs were not so good. Once the tour started, there were a number of irritating glitches, but I’ll focus on the most egregious. Our tour itinerary covered the northern part of Portugal. In choosing the tour we wanted to avoid the religious sites. So when the tour actually started we were surprised to find that the itinerary had been changed. Instead of seeing a number of towns in the north we would be spending a couple of days going to the pilgrimage site of Santiago de Compostella, a distant religious shrine in the north. It turned out that two different itineraries had been sold, but both groups had been incorporated into the same tour bus. The result was pandedonium...everyone of course wanted to have the tour that they had signed up for. To Cityrama Gray Line’s credit, they eventually decided to split the tour, so that everyone got more or less what they bargained for. But, you can imagine the chaos and the irritation and the hours of rescheduling arrangements. Nevertheless, the tour was generally good value, and we have no complaints in that regard.They did tend to cram too many sites into a single day, so that there really wasn’t enough time to wander around and really see some of the terrific places that we visited. We plan to go to Portugal again to see the south of the country, but I have to say I don’t think that it will be with Portugal.com and Cityrama Grey Line.

First time using them and so far a great experience Eunice was very helpful in all aspects within the process of booking. Thank you so much for the great service. The cost of booking with this company is a bit pricey so the hope is that it will be worth every penny spent. But overall, the booking process was super smooth and works well.