Called me at 3.30am in the morning to discuss travel plans I had Marc call me at 3.30am in the morning frightening my whole household, then texting straight after to ask if I was up to discussing flights!!! Any professional travel agent would check the country code of the number and research a decent time to call! Also referring to the initial inquiry which was submitted days before the call to see country of departure and put one and one together and arrange a respectful time to call. I couldn't go back to sleep, and had to go to work with back to back meetings. My whole family woke up frightened especially after hearing a text come through right after the call, thinking it was an emergency. Very poor form from a travel company who can't event get time zones right.

Our Four Generation Trip to Scotland Charlesman helped me purchase two business class tickets for my daughter and myself, three adult coach tickets and three children's tickets for a four generations visit to Scotland, where my grandfather was from. He also is providing two hotel rooms for our 7+ hour layover in Canada, which will be great, especially for those traveling coach. He was responsive and listened to my issues carefully.

We'll definitely be reaching out to this company for our future travel needs. First time using Flyer Club for our family trip to Europe, I had a lot of questions. Luckily, Anita, our travel advisor, was incredibly patient and took the time to thoroughly answer each one. She was polite, responsive, and really knew her stuff. Thanks to her expertise, we saved a bunch of money on our family's first business class international travel.

Owen was incredible to work with Owen was incredible to work with. He was always professional and did exactly what he said he would. His follow up skills and conscientious attention to customer experience will make me come back to Flyer Club for future travel

This is the first time I used Flyer… This is the first time I used Flyer Club and could not be more happy with the results. Owen was efficient, friendly and very patient and helpful. He checked back with me throughout the ticketing process. He went above and beyond to ensure that my husband and I would both be comfortable on our long flights. I highly recommend using this service. I won’t fly again without Owen’s first class assistance.