If you want the reservation to last longer than 24/48 hours you will work for it. I needed to get a return flight for a visa application to an African country. The reservation lasted about 24 hours and I kept having to check and send them mails to say that the reservation had disappeared/was cancelled. Now if it weren't for covid and getting money back from airlines being so complex I would have bought a refundable ticket and saved myself the job of checking if they would do theirs. To be fair they quickly rebooked it every time I reminded them that it was down. But what a hassle, and had I been going to a more rigorous country it would have given me piles.

Receive Later service, Hold & Refund I used their Receive Later service, It was three days before the date which I had requested them to process my ticket and asked them to hold on the booking. Thanks to Sarah I got a prompt response that the reservation is on hold. I was supposed to travel but my destination and travel dates changed eventually and I asked to be refunded. Exactly 8 minutes later Sarah responds that the refund has been processed. I received the amount in 3 days. Definitely would recommend them.

Very grateful Hello, I had some questions about using the one-way service. The customer service team was very attentive and helped me resolve my issues perfectly. I'm very grateful to them.

Hey I just want to say thank you I made… Hey I just want to say thank you I made it to Lima no problems but the customer service you guys have is top notch I got screwed over on a couple flights and lost a couple hundred over nothing so really it means a lot, thanks again! And I will defiently book with you guys again and tell everyone else too

Didn't work at all...,I bought an… Didn't work at all...,I bought an onward ticket to Thailand, but when I arrive to check in desk, they where not able to find the ticket number..,so I had to buy a very expensive ticket at the moment or I would not be able to board the flight they said. I'd contact customer service twice in a week but I don't have any answer...,so I completely not recommend this company for your onward tickets