Club 1 Hotels provides great values and… Club 1 Hotels provides great values and a smooth booking experience. Their gift cards are an exceptional value and easy to keep track of in the user's account. I always check them first when planning a trip!

Hidden Gem Very high value product and website offering top hotels for unbeatable price. I'm a loyal customer since this site launched and enjoy it a lot.

Had a really pleasant experience with… Had a really pleasant experience with our hotel in Philly. The online booking was easy and the staff was delightful. The building was well maintained and the room was very cozy.

I’m farely new to the club 1 benefits… I’m farely new to the club 1 benefits and am still learning of all the new perks but I’m excited at new opportunities that it offers for me and my family.

Stay away I made a reservation and selected to use my available points to reduce the cost. However, after checkout my credit card was charged the full amount. So I immediately canceled that reservation as it was fully refundable and made a second reservation using my points. Again, my credit card was charged the full amount. This wasn't user error as we had just made a booking under my husband's account using points without issue. So I reached out to customer service and asked them to fix it, to take my points and refund the amount to my credit card. They said the did this. However, they somehow attached it to the first reservation, which was already canceled and fully refundable in the first place. This was over a month ago. For weeks I have been reaching out to customer service and never get a reply to emails or online support message requests. I have tried calling but can never actually talk to someone. One time I got someone to respond to the text message option. This person was snide about the amount I was due and assured me it would be handled in 48 hours. That was 11 days ago. However, I still haven't received the refund and no one will respond to further messages.