They totally bait their customers! They totally bait their customers!! I booked a flight on their site for 157 which is pending until ticketed; hoped I was getting a deal since my research was showing flights around 200+. I get a call a day later saying the specific time + airline I booked only had 1 seat left and it was 700. A HUGE difference from what was listed on their site. They tried to give me other cheaper options which were lower airlines, and still almost double the 157 listing on their site. When I called them out, I received a rude toned explanation about how agencies work. I have worked with travel agencies before, so understand price can change. But NEVER that steep of a difference from the listing on their site. They should reflect pricing closer to what current pricing is. I feel duped and frustrated. They won't be getting my business.

Ashley Hales was very helpful Ashley Hales was very helpful. She called me various times to explained the changes that were made and to get my confirmation.

It would be great to have the fares… It would be great to have the fares that are first seen on the web site and not hearing that it's overbooked and need to pay more. Ms Solaris helped me through the process and did the follow up once things where finalized, which made it a little less frustrating.

Doris Doris, she was very pleasant to talk with. Excellent customer service. She was willing to go an extra mile to help us out and we really appreciated that. Thank you Doris.

Bumpy start but very smooth landing I found the initial process of dealing with Hot Flight Deals to be very confusing and in large part that is my fault. I didn't research and I wasn't sure how it worked. I had a flight booked, or so I thought, only to find out I didn't and needed to spend more money. Robbin came in towards the middle of my experience and did everything he could to help me. Answered calls, emails frequently and was generally very wonderful.