Had a problem Great Customer Service I booked with Olotels an Hotel in Madrid. Unfortunately due to illness I was unable to go to this trip and Olotels after proving the illness gave me a full refund. I was impressed with this the level of their customer service and the speed they resolved the issue. Thumbs up will definately use them again.

Strange behaviour 4th of february booked hotel in Thailand, Karon. 10% payed as requested. rest should be payed 15th. Nothing is charged, support doesnt answer emails. I am really lost with this situation. olotels, please contact me UPDATE. olotels representative contacted me and hopefully things are sorted out. Thank you for such quick response!

Wonderful from start to finish! We booked a hotel in Madrid using Olotels which provided a great deal. Within minutes of the booking we received the confirmation. When we arrived at the hotel everything was as per our reservation and we were given a great room. We will use Olotels again in our future trips.

Welcoming and Friendly Staff, Efficient Service, Comfortable and Quiet Room, very good Food. The Bath Hilton City Hotel is well-positioned, close to all the important places in this lovely city. Very efficiently run with welcoming and helpful Staff, providing a luxury experience with comfortable, quiet rooms and a superb choice of food at Breakfast. We would definitely like to return here at the same time next year!

HIghly recommended :) Clean and bright bedroom with and fully equipped with basic amenities such as coffee/tea making facilities. Front desk officers are friendly and can communicate well in English. They are knowledgeable and are able to advise on transportation, metro and etc. Hotel is accessible via the Airport Shuttle. Highly recommended for both individual traveller as well as family.