I was skeptical at first but turned out great! This company works with an online portal. I had to upload and submit pictures of documents I prepared for my daughters' passport renewal. This portal helps the company see and make sure I filled everything out correctly. When I uploaded and submitted documents and subsequent revisions I didn't get a response back (for days!) which was frustrating. But then I learned: YOU HAVE TO NOTIFY YOUR CASE MANAGER EVERY TIME YOU UPLOAD DOCUMENTS AND REVISIONS. Do NOT wait for them to check your portal progress. Once I understood this, everything was done in a peep! I received my daughter's passport before the date I had anticipated. Success!

Highly recommend Expedited Passports &… Highly recommend Expedited Passports & Visas. I was super stressed as my 16 year old son and I needed China visas in <6 days and I'd never done this before. Further, there were a lot of companies out there and I didn't know who to trust. Kevon helped us through every step and was very friendly and helpful. Everything he told us, from how to fill out the visas to specifically what day we'd get our visas back via Fedex, was 100% accurate. Most important, he was accessible via phone when needed.

If there was a zero stars option it… If there was a zero stars option it would be chosen! I ordered the 24 hour passport option and was told a representative would call back but it was July 4th and they was closed. I called on 4/5 and was told no slots available for that service so i requested a refund. Came back from vacation and checked on refund via phone since none of my emails was responded to. Was told a refund request would be put in again. Called to check on it a week later and was told my card company wouldn’t except the refund hmmm and that I needed to file a dispute with my bank. I didn’t understand why but i did it as soon as i got off the phone. I explained everything to my bank and they had to do an investigation one month later my bank says you made the transaction. I said i know i did but that this company came back and said i didn’t cancel within 24 hours which was a lie! I was told i was eligible for a refund repeatedly until I call back again and was told I am now not eligible because I did a dispute against their company and made them look bad.WHAT? You told me to do the dispute. Then I spoke with Roddy whom stated stop calling because I’m not getting a refund and nothing is going to change. She was there when Sherris was talking to me previously and she stated you did a dispute and are not eligible because you really made our company look bad. The audacity of these “supervisors”. Also you have to put a request to even have a supervisor call you back which is absurd. Please be careful with this company it is an absolute nightmare dealing with people who gave disgusting attitudes. Also was told by Sherris that she reviewed the original phone conversation which was a lie because I told her if you are listening to it then you can hear your representative telling me to do the “charge back” and me telling her are you sure. She gave me attitude and stated I started a chargeback before I even requested a refund (NOT TRUE) I also offered to get all my dates and records from my card company to send them as proof but they didn’t want yo hear it. What a SCAM!

BEYOND EXCELLENT BEYOND EXCELLENT. They "held our hands" throughout the whole ordeal of not having son's passport in time. Brigitte answered all of our questions-even when we kept calling her back and asked MORE questions. I would highly highly recommend this company if you are in same situation. I have NOT been paid a penny for this raving endorsement !!!

Everything went as planned and I… Everything went as planned and I received my new passport in 1 week. My only suggestion, send an e:mail when the passport is received by processing. I didn’t get one.