A really good service that met all our needs. Car Hire Companies in tourist resorts can be a real pain to deal with - even the best. CarDelMar take the hassle away, explain the insurances and save you a bit of money in the deal. It doesn't stop the hire company agents trying to sell you all kinds of extras but it gives you the confidence to politely refuse. I will use them for all my car hire requirements.

Rental times out of working hours If the rental times in the booking request are outside of opening hours of the Car rental company it should not be allowed to proceed with the booking. ... or there should be a pop up window where a customer would be informed about the fee and if he accepts the fee to proceed forward.

Worst customer service Worst customer service. Made a reservation for 5pm and happened to get to the rental place 1.5 hrs earlier. They couldn’t give me my rental car even though I wanted to pay for the extra time so they made me wait! Seriously, what is wrong with you, I’m trying to give you more money for extra time and all you have to do is change the time in the reservation and you can’t do it even though the car is sitting right there in the parking lot.

Lacks clear support guidelines apparently and ignores its customers. I've had issues with two car rentals with CarDelMar and have contacted the Customer Support regarding both issues. The issues were the exact same to the dot (I was charged Border Crossing fees even though CarDelMar's description on the site I was booking the car implied there were no fees). Yet, even though the cases were identical, both support claims were answered differently. One agreed that I was to be refunded, the other one declined and told me it was my fault. After asking the support, how the same case could be handled differently I was ignored. Not to mention the long waiting time to get any reply to begin with. Terrible customer service - would not recommend CarDelMar.

Easy to deal with & good quality car & service Easy to deal with & good quality car & service My wife & I were completely happy with the cheapest car (A Chevy Spark 1.2) in Cape town for a 9 day visit. The 4 door car took us easily with a pencil golf bag & two suitcases. I would choose a higher capacity car in the Johannesburg area as it is much higher & 1.6 is the minimum capacity needed to be comfortable. Recommended agents