hand luggage included With Transavia the hand luggage is included in the tariff. This makes the airline highly competitive. For the same itinerary I would never consider any other airline company

Easy to buy, hard to do anything else I tried to change a ticket for another date. Did everything 2 days previous to my trip. Received a link to pay for the change, did the whole process. After during the day of my trip I thought bizarre that I didnt received any confirmation email. When calling to transavia call center, was informed that I lost my ticket and the change didnt occured. The person handling the call called a liar, saying that I didnt clicked in the payment link as I said (he didnt implied, literally called me a liar) and after said that I didnt had money to pay for my ticket change. Very bad customer service, felt like dealing with a gang member. The person used lots of sarcasm, i asked several times to a manager and he said he had no manager.

Worst airline ever Worst airline ever, always delaying changing flight operators or even canceling flights. Simply don't fly with this company is the worst by far. Don't pay these guys.

What kind of people are they hiring??? The employee checking our tickets was extremely disrespectful, rude and gave unclear and contradicting instructions. As well as assuming our nationality for some reason?? Don’t even want to get into it. I have never been treated by an airline like trash before, I was kinda shocked and speechless to be honest. I guess it’s needless to say that I’m never using this company again

Good enough for the price I had the opportunity to fly with Transavia from Marrakech to Lyon. The experience on board was very nice, I was sitting next to a fine lady and we discussed during all the flight time. The staff was a bit on nerve, but I can understand as people were not listening at all and not respecting security... Some just took off their sit belt while we hadn't landed yet... Everything on board is extra. Bring your food and download a movie on your phone and all will be fine. I don't like the "shopping" part where they try to sell perfumes... For short-mid time flights, it is more than enough!