Mr Allan Broom
GBHave used Spear travels in Thame many… Have used Spear travels in Thame many times and spent a great deal of money with them, a recent cruise I have booked with them has now been offered over £2500 pound cheaper, I spoke at length to the cruise company who informed me that Spear travels where the only ones that could do anything, spoke to them many times with no result. Have cancelled the cruise and have possibly lost my deposit of £1200, but will see what a solicitor has to say about that. won't be using them again.
Richard Rogers
GBFine until things went wrong This agent was good at helping us to find a holiday - offering options/costings etc, but hopeless an unsypmathetic when our holiday went wrong due to the Covid-19 outbreak. We had to come home early and were left in the hands of the tour operator who was having an emotional breakdown and Spear Travel who kepot referring us to the tour operator. We had to organise our own flights at additional cost back home as the operator was unable to help us. Having bought the holiday through Spear we expected more help from them, but they basically kept batting us away
Kelly May
GBFailed to reserve hotel room for a business trip. … They set up a business trip for the organization I work with and they did not pay for my room. Our company gave them our business card to arrange our trip. We booked this ahead of time, have reservations, and I still need to give the hotel my own personal card to get access to a room they already arranged and paid for. I just want to lay down after traveling all day. No one in spear travel is answer or responding. DO NOT use this company!
Sam H
GBAbsolutely useless we visited the… Absolutely useless we visited the Lichfield Branch spoke to a consultant Charlotte seems she was only interested in herself and her own holidays. No customer service what so ever. We wanted to book a Tui Break we thought booking through an independent agent we would get a better service, she had no idea about the country we asked about, she tried to convert us to somewhere else said it was cheaper and a better rating, We were not interested in a bargain we just wanted the holiday we asked for. Ended up going back to Tui in Lichfield to book what we wanted at least the girl their showed interest in us and not herself.
customer
GBSpear Travel Skipton - Excellent 🌟🌟🌟🌟🌟 I recently booked a trip to Iceland with Sian at Spear Travel in Skipton and they were excellent. Sian and the team went above and beyond to find the perfect holiday for us. They researched hotels and excursions to ensure we found exactly what we were looking for and even checked us in, printed our boarding passes and advised us where to get information about any ongoing Covid-19 restrictions. I would highly recommend. Thank you for helping to make our trip incredible