Always great service and amazing stays… Always great service and amazing stays at Universal Orlando RPR and Hard Rock. 2020 trip cancelled due to COVID19 but room refunded immediately.

The Loews brand typically has ⭐️⭐️⭐️⭐️⭐️… The Loews brand typically has ⭐️⭐️⭐️⭐️⭐️ service and rooms but not the one located in St. Louis, MO. We were on the 8th floor with a nice view BUT we stayed in a room that had a broke chair, dirty shower, and had a toliet handle you had to shake every 2nd or 3rd flush for it to work. Could of overlooked other two if room was clean. The solutions weren't solutions, and the manager Lauren lacked the necessary skills to help, comp drinks are not a solution and were declined.