Walks of Italy will not refund your… Walks of Italy will not refund your money, even though their cancelation policy says they will. Do not book with them. I booked with viator and they refunded money because of covid even though it wasn't refundable.

I have previously used this company for… I have previously used this company for a tour of the Colosseum with no problems. I booked again as we intended to travel in October to tour St Peters. Our holiday was cancelled due to a UK travel ban. I had booked specifically as it stated we would get a refund if cancelled 72 hours before. That is not the case. They do not follow their own policy. I politely refused their offer of a voucher and requested my money. They refused. In the end I had to put in a case for a Chargeback with my bank who found in my favour and refunded me.

Rude English guide We rushed through traffic in a scooter to meeting point for Walk tours night Vatican. Arrive just in time. but tour guide left. We ran up 40 steps cross st to Vatican entry . Went through security tryed to find an English speaking guide. When we did she was rude to us . said her tour was full.find another. we ask if she can call other guides she was No Help. We had to spend another 36E for tickets to get into Vatican. We followed map through galleries. mid way we heard another English speaking guide who only had a small group of 10. I ask her if she was missing us she said yes. Gave us 1 mic to hear her. She was very nice but I had to listen closely as I did not have a mic. Advice night tour less crowded but arrive very early because the giide leaves early. Walk tours would not refund the extra ticket cost .

Walks of Italy will not refund cancelation Walks of Italy will not honor their cancellation policy and refund paid tours for which our trip was canceled due to covid. Their website clearly states they will refund. Sent numerous emails and filled out their cancelation form 4 times requesting a refund. I have since disputed the charge with credit card. Update 4/6/2023 - Walks of Italy replied pretending that it refunded my payment. This never occurred. So Walks of Italy is still NOT a trustworthy vendor who does NOT honor its own policy. Buyer beware. NEVER book with Walks of Italy. They will not refund your money though their policy claims they will. Their response is not acceptable and not true. We are almost 3 years into this with no refund. Zero stars.

Booked tour over a month in advance didn’t receive a tour. Booked tour over a month in advance. After finding the complicated meeting point we were told that they did not have our reservation and that it must have been moved. The voucher we received from Viator had a link for the tickets that said we would receive the tickets at the meeting point from guide. Once told our tour must have been moved, I pressed a link to contact tour guide ..here I found a message they had sent me (not an email but in a random “chat”, that they had to move my tour to 5 hours earlier. This was sent 6 days prior..I booked and paid 36 days prior..Still waiting to hear about a refund but worry, after reading other reviews, that we won’t get it. I have all the emails of booking confirmations..