I was charged an additional $20 on top… I was charged an additional $20 on top of advertised taxes and fees. The advertised room rate was $119. The taxes and fees showed total of $133. I was charged $153. What was that for? I called to get that refunded from Hotels One and they don't answer their customer service line. I won't book another hotel / B&B with this website. Very Deceptive.

Huge fees hidden until last step. The enormous "tax and service recovery fee", which changed a room that cost under $300 into one that cost almost $400, did not show until the very end of the booking process. This is a despicable practice. The hotel itself, and another booking site I commonly use, charge only $30. Also, like many other reviewers, I thought I was booking directly with the hotel. Fortunately my fare and the huge fee were refunded, but I would never book through this site again and urge others to steer clear.

Easy loved the pictures on I pad of the… Easy loved the pictures on I pad of the Abby. Good price. Never have been to cedar city. Looking forward to it. My two great grand kids are visiting their grandma.

I asked if the representative was on… I asked if the representative was on site at the hotel and he said yes but he was not. I asked if this was a third party or direct to the hotel. He said direct and it was not. Also, he rquested my security code along with other personal information and I never received a confirmation email. Very cryptic and dishonest.

Everything that was required to…reserve a quality room. Everything that was required to complete the reservation was organized and the "flow" of information needed was perfect (in other words the "flow" was room to reserve, followed by name and address and payment information.