DO NOT USE THIS COMPANY IT'S A SCAM! Initial contact is great, albeit a little slow, but flights were offered and ticket confirmation received, however, BA changed one of the flights, no notification received I only found out when I randomly check "manage my booking", after 10 days of trying to get flights rescheduled through emails (that aren't answered), WhatsApp messages (again not answered) and phone calls (surprise, surprise not answered it's become clear I am not getting the flights and and now being ignored! Further digging on the company that the ticket confirmation came through, Gatsby's Travel Club, LLC, it appears this company was only registered in August 2021, no ATOL certificate or any such thing. Should have stuck to my therory, if something seems too good to be true, it probably is!! DO NOT USE THIS COMPANY

Buyer beware! Not a real travel agent and this may cause issues While I usually never use a travel agent for booking flights, I did in this case because of the great service that I received through phone/messages and all of the helpful information that was provided by Mark and Victor. However, I came to understand after lots of troubles and many attempts to get my flights booked and/or rescheduled, that apparently them not being a real travel agent and unable to book directly with airlines can cause major issues (at least in my case, with KLM). By using some sort of 'reseller' to reserve flights (possibly using promotional or even airline staff seats, I can't be sure) there can be considerable delays due to the time difference and reservations can take several hours to happen. In addition, in my case, the payment information from this "reseller agent" that they reserve through was marked as being fraudulent by the airline and so all attempts to reserve flights were cancelled immediately with no notice to the customer. This caused me to think I had flights confirmed (after I had paid in full promptly) only to find out by chance when trying to add passport and contact information on the airline website, that the reservation was cancelled, after every attempt. I gave The Booker the opportunity to simply reserve my tickets again (which would have been a 5th time) but to pay the airline directly instead of trying yet again to go through their "reseller", and to make good on their agreement with me, a customer who had already paid for tickets, but since the amount was going to be more, they refused to do so. Instead, they offered to book me going through multiple countries on another airline using "staff tickets", whatever that is. Note that I had paid for and purchased regular seats with them, not some promotional staff seats. This didn't seem at all fair or good business as them being unable to fulfill their agreement with me on the airline/itinerary agreed upon through their preferred purchase method had nothing to do with me, and by this point their repeated (unsuccessful) attempts to rebook had already caused me to miss my requested dates, twice! Although my experience ended up being horrible in the end, and caused me many delays and wasted so much of my time, I'm giving 2 stars here because they did end up giving me a full refund, at least, although this meant further delays to my plans having to book tickets again myself directly with the airline. One final thing: they had told me that my tickets were being cancelled on each attempt to make a reservation because the airline had messed up a date change and that my name was being flagged as still being on the flight list. That was simply a made-up story as the airline confirmed that it was due to a flagged-as-fraudulent payment method that was attempted to be used on each reservation, and when I booked with the airline directly, I had no issue whatsoever with my name or any flight lists, etc, when I paid the airline directly with a valid payment method. Summary: buyer beware here because they were not honest with me about the real issue and presumably to get better rates, use questionable resources to make reservations or to sell promotional seats to paying customers.

Great Team of Concierges Great Team of Agents! The airline canceled my flight which I had booked 2 weeks ago. Called Adam up and told him the airline canceled the flight, he was very reactive and got me a new ticket on another flight within few hours. Ended up still getting home to the UK from the UAE before the mandatory Hotel Quarantine. Keep it up! Great service guys....

Excellent service Excellent service! Thank you Mark. 30€ for a First class Ticket from Berlin to Munich is absolutely non toppable!!! Will definitely book again!

Lost 2000+ USD - No tickets They couldn't issue a ticket, they cancelled last minute and now they are not responding to my return requests. Over 2000 USD lost. Unfortunately it seems like they are scammers.