Staff very courteous and helpful, especially Victoria Soto. We, party of four, very senior citizens and computer illiterate, would appreciate very much if stuff like boarding pass and luggage tags can be downloaded for us so that we can print them out at the local library. We would certainly do business with Cruise.com again in the near future if prices are reasonable. Good job. Keep it up!!!!

DO NOT USE THEM DO NOT, I REPEAT, DO NOT USE. I was denied a $500 refund even though my cruise from Baltimore to Bermuda scheduled in May 2020 was canceled because of COVID19. Royal Caribbean refunded me approximately $1200, but Cruise.com would not refund their booking fee. They're dishonorable and dishonest. Don't waste your time.

No Deposit Required Booking cruise with cruise.com was fast and efficient. Small complaint was that no deposit required could not be honored even though other sites could. I didn't realize other sites were doing no deposit for the same cruise until my booking was completed. Also, I had a question about requirements if I could not make sail date and what my options could be but couldn't get a call back from booking agent after several messages.

Always a pleasure I have used this site to book three cruises. Each time the transactions were handled completely an professionally. Also, each time I needed to amend a reservation, ask questions, or anything else my emails were answered within 48 hours without fail. Also, on the last two cruises we received an additional $50 OBC as a nice way of saying "Thank You" for our business. I'll never book directly through a cruise line again!

No.. No way cruise.com.... Takes forever to be connected with staff member. Staffs are not well trained to find out ways to resolve problems. Error in forwarding information to the cruise. Put me on hold over 30min several times. When the staff member cannot resolve an issue, the call was disconnected because of "TECHNICAL" issue, and I have to call again to wait forever to be connected with other staff member, explaining things again, waiting on hold again... Overall, terrible terrible terrible terrible customer service. I will never recommend to use this place.