WORST portal ever to book flight … WORST portal ever to book flight tickets!!!! My Trip Number: MF165264018 My experience from yesterday: Booked flight tickets (~$1250) got immediate successful booking message but with ticket status as Pending. It has been 20 hours since booking and I haven't received any ticket confirmation yet. On top of it my reservation, for which I have successful transaction receipt, is not even searchable in flying.com portal anymore (unlike yesterday). The transaction is still reflecting on my credit card and thus I have no idea at all whether I am going to get a ticket or not. So, I can't even book the ticket from somewhere else. It's been more than 24 hours now and I haven't received any ticket confirmation yet. BEST PART: Their customer care is I guess only one person with no way to escalate. She just makes false promises and commits of reverting in next 2 hours and then she does the same every 2 hours. She just puts everything on finance department which is not available for the whole day in this case. She doesn't even have a way to contact so-called "financial dept" apart from just leaving them a note. She doesn't even know what are their financial department's working hours. When you write to them and at their portal multiple times (I did 4-5 times), you might get lucky and get a response which is completely USELESS which say 'keep waiting'

DO NOT BOOK WITH FLYIN.COM I requested a cancellation on an Ethiopian flight, through Flyin.com, since they booked my ticket. It's been 120 days now, still nothing. The only way I can communicate with them is through a chatbox. Initially the person, Sara, said 90 days, it will take 90 days for the airline to refund. Ofcourse 90 days came and gone; still nothing. Now Flyin.com blames Ethiopian Airlines for not responding. The airline gave a clear BPS link the agent needs to follow to request the refund. I shared this with Sara from Flyin.com. She was not interested and kept on saying...sorry, sorry.. I will put in an urgent request. I asked her if she could check how many times they put in urgent requests. This she could not do. I asked her who is she contacting at the airline...this she could not answer. I asked her where she is based and can I get a managers contact details...You guest right...she could not provide a further contact. Ofcourse I issued some threats due to shear frustration. Bottom line..stay far away from FLYIN.COM

Excellent Customer Service Due to personal unforeseen circumstance, I had to cancel my reservation through flying.com. Cristiana Groza and Andreea Deens at flying.com were able to help me cancel my reservation without any fee although it's their policy to charge a $30 admin fee for cancellation. I'm beyond happy with their services and will happily return as a customer in the future. Thank you so much again Cristiana and Andreea!

I have booked tickets with flying.com… I have booked tickets with flying.com but it turned to have issue 2 weeks before the flight. I got email and ask me to contact customer service, but no matter of how many times I try to call; I got a message "the calling agents are busy right now and please call a again next time". I tried to cancel my ticket through online, but it is still pending.

Very affordable prices and easy to … Very affordable prices and easy to navigate the site. Communication regarding the flight was accurate and thorough. I will definitely use this site again when booking a flight!