Don’t waste your money on this trip Don’t waste your money on this trip. Use Old Town Trolley instead. For starters, we encountered the very rude and arrogant Ashley Pitt at Union Station. She refused to answer any of our questions - and it appeared to be because of our race. As for the advertised “lively” narration, there was none. Apparently, the narrator was absent for the day....so we did our own. The day was hot and there was no AC on the buses. Most patrons hopped off instead of on. Our first stop was Arlington; however, we were never told about the additional tour fee there. We reported this experience to our hotel and they said that they would contact Big Bus and not recommend the tour to any more guests until the service is improved. We also reported a scathing review on Trip Advisors as a warning to others!

I so wish I read the reviews before… I so wish I read the reviews before purchasing tickets. I experienced many of the issues posted in the reviews. Half of the top deck is encased in glass with NO air conditioning or circulation. People were profusely sweating and miserable; baking in the sun. When someone asked the guide if the air conditioning could be turned on, he made a sarcastic comment about there being a huge open hole at the back of the bus that air escapes from. We were so miserable from the heat ( mind you, I live in south Florida) after the first stop, we did not get back on the bus and finish the tour. Save your money and go elsewhere.

Bug Buses Bug Buses, DC were so hot and not air conditioned. Sigh. Cassie was a great tour guide. She brought enthusiasm plus interesting history, museum tips and fascinating DC antidotes. Loved her...she was about the only nice component to this experience. She deserves an A+ and all the praise.

Handicap unfriendly, unresponsive Would not allow collapsible (size of stroller) small wheeled seated walker on bus. Waited another half hour for promised alternate transportation only to be refused access again. Told to wait another half hour!! My wife, I, and my grandson wasted the day (our cost $1000/day for hotel, air, & food + $148 tickets) waiting for bus. Ended up hiring cab to get back to hotel. Tried to call seven times over 2 days with no live response. Emailed customer service no response. Very frustrating

FAILED to deliver as promised Purchased this tour because it INCLUDED the National Cathedral (green line). Stood @ stop 40 minutes. NO BUS. Called #, put on hold for 20 min. FINALLY, man on the phone said, "sorry, the green line stopped running last week...." - DESPITE my DIRECT questions on Nov 5 when I purchased the tickets. The Old Towne Trolley Co came by a few minutes later and GRACIOUSLY offered us a FREE ride to the Cathedral and we paid for a city bus/metro back. Buses were LATE, Commentary was poor/minimal/crude.