Don't book!! Was trying to book my husband's and I 40/50 birthday trip to Vegas and they charged my card for a hotel/flight package and I didn't get an itinerary number. So no I have to wait for the charges on my account to drop to rebook. Customer service was no help and now we are prolly gonna have to pay more! Frustrating and disappointing!

I booked a hotel I booked a hotel. When I arrived I noticed I booked wrong location. Called Orbitz. To ask about transferring to a different location. When they told me not possible. I was going to just go to where I had booked the original hotel. The hotel said Orbitz canceled the reservation and Orbitz denied it. And won't give me a refund???

Please do not buy any insurance from… Please do not buy any insurance from this company. Bought insurance for a flight in May. Plans changed. They said they couldn't change my flight because the airlines deals with it. Go there and they are charging me full price for a flight because I don't have insurance with them. Go to Orbitz and they tell me they can't do anything or even give me refund. They are knowingly robbing you for that insurance knowing damn well they can't do anything for you.

Agents either don't know, or don't want to implement airline restrictions/policies properly. We had to three-way call in an airline representative to explain to the Orbitz agent that we were allowed to make changes and that there were flights available to book the changes. Only then were we able to actually get our flight rebooked. Seriously. Book directly with the airline. It costs less. You will see more flight options. The features and restrictions of the tickets will be more transparent. Finally, in my experience the airlines are more helpful when you need assistance. And *that's* a pretty low bar that Orbitz fails to clear. I've been an Orbitz user since late 2001. I'm out.

Jetblue flight was cancelled while we… Jetblue flight was cancelled while we were on our first flight. It happens, made it home via greyhound. Trying to get our refund a month later has been an absolute headache. Hours between Orbitz chat and phone, they wouldn't refund directly so reach out to Turkish Airlines and Jetblue, and they keep saying to contact the other (reservations all under Turkish Airlines, Jetblue operated second plane). Orbitz support is all Indian. They won't listen to anything you say but go through their 'process' will never work with them again. They should be helpful instead of an obstacle.