Terrible company Terrible company, damaged my suitcase. Rude customer service. They won’t do anything because they say I had to have complained at the airport but I had to be someone else and felt they had cameras to verify my claim besides they was no staff nearby to report to.

Appallingly bad customer service Appallingly bad customer service. Curly haired girl at check out desk was unbelievably unhelpful, caused us to miss our flight costing us over £1,600 to book new ones. Avoid especially if flying from Guatemala City

This airline is a disgrace This airline is a disgrace. I only fly this pathetic airline because it is typically the only non-stop flight from Fort Lauderdale to Phoenix. Nearly every time, rain or shine, this horrible airline is late, and not just by a little. They should not be allowed to fly at all.

Cancelling a flight late at night, leaving customers with few options during spring break We were delayed five times and our flight eventually got cancelled. Rather than making an announcement to all passengers what the options would be, two agents were available to talk to one customer at the time, basically telling us that we can be stuck in Orlando for two days, or take the refund. None of it came with a sincere apology and people were left to their own devices at 11pm on a Wednesday night during spring break week where rebooking anything reasonably priced was out of the question. We ended up having to drive to Detroit (18 hours) and lost two days of vacation time. We will never fly with Spirit again. If we could enter 0/10, we would.

Strange most people are complaining but… Strange that most people are complaining but why are Spirit flights always full? To add salt to wound, they keep expanding with new planes!