Dilshod
GBGreat service Great service, great people.
Ian Makel
GBDriver didn't wait! Pre-booked through Booking.com. Flight arrived on time at Miami International Airport. Received WhatsApp message from driver as soon as we got to Border Control to say they were already waiting. Replied to advise the queues were VERY long and we were very likely to be delayed (actually took a full hour to get to baggage hall due to lack of active gates). Messaged driver again once outside terminal to advise exit door for pickup, but received reply to say we had 'exceeded wait time' and driver had left the airport without us! Contacted driver's control who said they could arrange another pickup, but no one available immediately and we would need to pay the new driver directly. As it was now near 11pm (local time, 4am UK time) we decided to cancel the order and take a cab to our hotel. On arrival at hotel we contacted Booking.com who agreed the driver should have waited and provided a full refund.
Frank
GBVery cooperative driver Very cooperative driver, very familiar with the roads and her attempts to get us to the port on time.
Tom Jones
GBBooked for 4 people Booked for 4 people. Arrival Driver only said she was to pick up 3. Said we would need to pay extra???? On return never heard from anyone the day before so got nervous and called. Dispatcher said would pick us up at 3;30 WHICH was the time our flight was to leave at FLL 30+ miles away??? Convinced her to have us picked up at 12pm. Again forced to pay an additional amount!!!
Marisa
GBGreat service! -