Helpful through the situation Helpful through the situation

Surprisingly delightful staff! OMG, our Alaska cruise was canceled creating a nightmare of having to cancel flights, etc.& my wife & I have never dealt with more delightful, empathetic, responsive airline agents. Ethan Wills, (who we dealt with the most) was so helpful! We even spoke to a supervisor name Rodney a couple of times, & he was equally as friendly & helpful! I also spoke to other staff that were very professional & helpful as well. Responding emails were answered so quickly! Thank you all for turning an unbearable situation much less stressful.

Gotoflyer seems to be a scam site Gotoflyer seems to be a scam site. I have had exactly the same experience as many other customers: I booked two flights from Florida to Arizona yesterday, for $273. Shortly afterward, I got a call: “these flights are no longer on offer; you have to take other flights for $488. But as a bonus this price already includes checked baggage.” . I said I wasn't interested in that; I just wanted the exact flights I had booked - or to cancel the whole booking. The employee became very unfriendly then and said that wasn't possible. Only when I asked for his boss did he reluctantly confirm that he would cancel the "booking". . Incidentally, half a day later the "unavailable flights" were still available at gotoflyer.com. . The whole thing seems to follow a system: A website offers cheap flights in order to appear on top of the rankings and search queries - even though these flights don't even exist. Can you imagine buying a pound of steaks for $15 at Walmart - and suddenly being told at the checkout "Sorry, the $15 just changed their price; you now have to pay $30!"? . That's the principle behind gotoflyer. . I then booked via Google Flights. It was more expensive, but I got the flights I wanted immediately and without any problems.

(A little backstory) United Airlines… (A little backstory) United Airlines booked a wrong ticket for an Unaccompanied Minor (my daughter), then rejected her at the gate after making a 2-hour drive with her mom. Afterwards, they gave me a bogus number to call, which I did, and the sales representative tried to make me pay an additional $500 to rebook the ticket that United messed up on. After Googling a different number, I came across Dave Carlos, who is the best representative that I have came across in a long time. He was able to find a significantly reduced flight for the next day. On top of that, he gave me his direct email and stayed in touch with me through the entirety of the process until she reached me. Thank you again Dave. She made it safe and sound.

John Williams- highly recommended! John was great and helped me get the flight I needed last-minute. Will definitely use gotoflyer.com again!