Ignoring Emails/Messages I recently won a Jackery in a VanCity VanLife giveaway. I provided them with all my contact details which they acknowledged. Then nothing, no further contact, I've sent over 10 emails and messages which have all been ignored. I've worked in Customer Services in various capacities for over 35 years and I've never come across a worse service, they simply don't care. Would never buy anything from Jackery regardless how good (or bad) there products are as the backup support is simply non existent.

Possibly the second worst company ever Possibly the second worst company ever. Their products are horrible, I purchased 3 solar generators over the past 3 years. 2 out of the 3 either do t work or only half work. They offer a 2 year LIMITED warranty because almost to the day after 2 years the products will stop working. Please avoid at all costs

Good Support but Product is not on par with the competition I ordered a jackery explorer 1500 but quickly after I returned it. The thing is that unlike it's competitors Jackery is still using lithium-ion battery which have a far lower lifespan then lithium-ion battery. Which is why after realising I used the 30 days no question ask to return it. They have started to produce a model using the newer chemistry but they do not sell it in Canada yet. The customer support has been fairly quick and easy to understand. I have shipped back the unit and expect a refund once they get the item. Will increase to 4 stars once the refund has been obtained otherwise it will go down to 1 star.... Received the refund 4 stars

Went onto Jackery website and wanted to… Went onto Jackery website and wanted to see the total for a Jackery 1000 with discount code. The site automatically charge my card on file from previous purchase. Cancelled immediately and sent email from order. Never heard back till the next eeek and customer service said it was already shipped. One representative said it would be delivered, then another said it was returned to the warehouse. The customer service has no clue to what’s going on. They still have not reversed charges. I had to call my credit card company to help resolve their incompetence. Never will I buy another product from Jackery because of the customer service. It’s been over two weeks and nothing!

My Jackery stopped working My Jackery stopped working. I contacted them and was initially told they'd send me a replacement immediately. Then I was then told that they wanted the old one back first. I sent it off and they received it but now they have gone quiet. I have no idea what is happening. I bought through Amazon and the window to return had expired (even though the product is only 2 months old). I will have to try and contact Trading Standards. Confusing and patronising messages from them. I deeply regret choosing Jackery.