I'm Impressed. I order a lot of items on line. The norm seems to be, it takes a long time to get to me or, damaged. But, I've placed two orders now with National Tool Warehouse and so far nothing but positive. Very fast delivery. (2-3 days from time order was placed) Excellent products. I would highly recommend doing business with NTW. Thanks. Good to know Someone is doing it right.

Great customer service I purchased an item that had an incorrect description due to a listing error. I had a couple hiccups at first upon trying to correct the issue over the phone, but was called back after the initial call and apologized to for the inconvenience. They offered to exchange the item with what I was anticipating although there was almost a $100 price difference. After the initial call I was unsure if I would ever shop with National Tool Warehouse again. Upon them correcting my issue I will be giving them my business moving forward. Not many companies now a days will admit fault and correct an issue, that alone earns a 5 star review.

I had originally bought a plastic… I had originally bought a plastic backing pad at my local paint shop. When I broke it I was looking online for something similar for my grinder. I could not believe how expensive they were and there is only one company that seems to have cornered the market on this specific yet simple product. Anyway National Tool Warehouse alone had them for what I considered to be a reasonable price so I ordered five of them which should last me for several years. Unfortunately the shipping was the same price as the pads effectively doubling their cost, yet still less than anyone else. Not that cost is always the main motivator. The order process was very professional with clear email documentation and invoices and they came quickly and in good condition. This was not my first purchase from National Tool Warehouse and although I do not make a lot of purchases I have always experienced first rate service and competitive pricing.

Exceptional customer service Had something wrong on my order. One phone call and it was straightened out immediately. You don't find companies with customer service like this anymore. And their prices are very competitive. Great experience all around. Would recommend to everyone!!!!!

Poor Packaging Received 4-1gal cans of thinner badly damaged. I'm afraid to put them on the shelf as I'm concerned they may start leaking. Very poor packaging and handling. Follow-up: National contacted me and shipped out new items that arrived quickly and intact. The customer service was amazing. Thank You.