Sent wrong item and tried to deny claim I ordered new wiper blades inserts, at around $9 each but $18 shipping-so $36 total. Noticed one of them was the wrong part, off by one part number. They started asking for all types of pictures. When I sent them to them, they wanted a picture of the post office priority mail box. When I said that I threw away the USPS package they said I needed all original packaging and denied claim. I threatened a charge back, and they ended up refunding my $9, but I ended up eating the shipping for the wrong part. A normal company would have apologized and sent the correct part out and paid for the incorrect part to be shipped back. After researching it seems many others on a Lexus enthusiasts car forum have had similar experiences.

I love that lexus offers something like… I love that lexus offers something like this with genuine parts. Great customer service also the lady took time to search and explain how the part would be shipped ,Thank you

Website offers same breakdown as Lexus… Website offers same breakdown as Lexus dealer websites, so parts lookup is straight forward, ordering is easily accomplished and then expedited and shipped quickly. No hassles!

You did great You did great, but I ordered the wrong part. I need the cover for the Right Rear Door - not the small, fixed part of the handle. I need the cover for the handle that is used to open the door when pulled. Can you suggest which part I need to order?

The proper parts werw correctly… The proper parts werw correctly identified the first time and delivery was very quick. The entire transaction was first grade. I'll definitely use them again.