Elaine
GBI cannot express enough how awesome … I cannot express enough how awesome Bestiale was to work with! My car died out of the blue a 6 pm on National Blvd on a weekday. I immediately pull over, google VW repair shop and found these guys. Gave them a call and Grigor was nothing buy friendly, welcoming and professional. He met my tow guy at 10 PM (!!!!) to receive my car. The next day I received a call from him by noon with a detailed explanation of what was wrong with my car. He had already sent me a super detailed list of everything the car needs and priorities of each. I was not only blown away but the level of attention to my car, me as a customer, but the email he sent me with everything broken down. Mechanics are rarely professional, nevermind email savvy, detailed, diligent and focused! WOW!!!!! Grigor helped me set up a plan for my 2002 VW Cabrio in order of importance. I can't tell you enough how great this experience was and wish I could give 10 stars! As long as I'm in LA, he WILL BY MECHANIC! Thanks Bestiale for the best auto experience ever and going ABOVE AND BEYOND FOR YOUR CUSTOMERS!!!!!! Service included camshaft sensor, distributor, ABS and wheel speed sensor diagnostics, oil change, brake fluid change, tires replaced, and air bag system sensor diagnostics.
Maddy Peirce
GB10/10 All Around Yet again another great experience with Bestiale!!! Brought my B8A4 in for its 100k service and Grigor took great care of my car per usual! I got the Audi factory maintenance done including engine oil and filter change, dust and pollen filter change, sunroof clean and lubricated, brake fluid replacement, timing chain tensioner check. He found a few issues that may arise in the future but overall, a great 100k service outcome. ALWAYS great service when I drop my car off at Bestiale. I was flying back to NY the weekend I dropped it off and Grigor and Iliyana worked with me to figure out a solution to getting my car back to me. It was driven back to my apartment and safely tucked away in the garage while I was still in New York. GREAT SERVICE!!! 10/10 would reccomend Bestiale for your German needs. Especially since they have partnerships with Audi, VW, Porsche and Bentley for genuine parts, as well as abt-america, millteksport, akrapovic, bilstein and many more of the premier tuning companies! Thanks again for the A1 service!
Patrick Hewlett
GBBest shop and team in town! Bringing my 2018 Q3 to Grigor and his team at Bestiale was one of the best decisions I’ve ever made regarding my vehicle. My Audi had been running very oddly and a check engine light was triggered. I brought it in to the the dealership (the only place I’ve ever had my vehicle serviced). It was diagnosed with a laundry list of issues and a huge quote to fix those problems. One major issue was carbon buildup in the cylinders as well as having some leaking parts needing to be resealed. I called several places to find somewhere to adequately service my car and I had no luck until I found Bestiale! The team was polite. They were patient with all of my questions and Grigor was incredibly honest and extremely detailed in providing me a diagnosis and options for services. Hands down the best experience I’ve had in having a car serviced and it now runs like the day I got it! Thank you guys!
John
GBAttention to detail matters Grigor is one of the nicest mechanic and shop owners I have come across! Being new to the Audi world, I wanted to find someone who specializes in them and I truly found a gem at Bestiale. Not only did Grigor squeeze me in before closing time Saturday, but he offered 20% off my first service. I could tell that Grigor was very passionate about what he does and his attention to detail while working on my 2010 Audi S5 was very impressive. I wanted to get a second set of eyes on it and see if there were any repairs that needed immediate attention. Grigor did a thorough inspection and gave me a detailed report of his findings. It's this attention to detail that gets customers to return and I truly appreciate how welcoming and kind Grigor was as I had a ton of questions to ask! I will be returning for future maintenance services as well as aftermarket installations. A+++ service at Bestiale!
Sandra Winn
GBDetailed, Knowledgable, Honest So happy! Grigor is knowledgeable, kind, professional, communicates, listens, and treats your car like it's his baby. I came here initially for an inspection on my RS3 AFTER a Premium Luxury car shop took it on a joyride with a flat tire caught on dashcam. While I was talking to Grigor, I was impressed with his knowledge of cars and performance vehicles. It's extremely difficult to find a competent, kind, honest mechanic. Let alone a true car enthusiast. I had the right front wheel and suspension checked for damage as well as the 20k Audi factory maintenance including engine oil and filter change, dust and pollen filter change and all factory specified lubrications and checks with genuine/OE Audi parts for my 2018 Audi RS3. I am extremely impressed. The shop may not have all the expensive equipment, heck it doesn't even have a lift. But...as someone who also works on cars and helicopters, it's more about knowledge, details, and tender care. It's like surfing, you can have all the top equipment and gear, but if you can't swim, you can't surf. These guys...they are like the ski bum...average board, duck taped gear, but give them snow and a mountain and they will tear it up. Dedication and hard work...skills. Price: WAY better than BH Audi Service by almost $400+ on a 20K service. Report: Extremely detailed. They found warranty problems the Audi Service dept. didn't find 6 months ago on the 10K Service. They even ranked the problems based on severity and urgency. I was able to take that report to get my warranty serviced at Audi. Stuff Audi didn't tell me about. Customer Service: No fancy couch or lounge, BUT first-rate service in customer respect and care. They listen and share ideas and thoughts with you. They are friendly and professional. Communicated everything important. Speedy and efficient. Overall, Grigor treats your car like his baby.