Babaji Grove
GBShocks Surplus is the way to go! In a word, these guys are exceptional. I had a ton of questions of which Sean from Shocks Surplus was quick to give comprehensive answers for. Saving me money and producing a better outcome. Correct me if I am wrong, but isn't it hard to find this sort transparency and support these days? #### yes it is. I highly recommend Shocks Surplus.
Bill D.
GBAwesome Service! I ordered these shocks from a different online retailer in early August and they kept saying they were on back order from Fox. In November I received an email from Shock Surplus saying they were in stock, I ordered by calling in on a Thursday and received them the following Monday. Fast shipping and the Gentleman I spoke with was very helpful.
J Rine
GBCustomer service I was having trouble making a purchase online. Called for assistance the first guy told me there's nothing he could do to help me. And asked me "what would you like me to do" after I explained the situation, like I'm supposed to tell him how to do his job?! Asked to speak to someone else that can help, transfered me and got help and done with a couple minutes. The 1st guy shouldn't have a job in customer service or maybe he was just having a bad regardless the company almost lost a purchase over it. Not the service expected in any industry.
John Montana
GBExcellent experience buying from Shock… Excellent experience buying from Shock Surplus. Great customer interface. Available customer service by chat or phone. Delivered my set of 4 Bilsteins quickly.
Blair Pennington
GBBilstein Loaded Struts 6112 and 5100 Shocks Ordered both Bilstein Front 6112 Struts already assembled and rear 5100 Shocks for my 2018 GMC 1500, this vendor delivered in a very timely manner at a compedative price. Had struts and shocks on order previously with another vendor for a year and had cancelled. When bilstein finally made them again, these guys got them to me quickly and stayed in contact with me til I had them in my hands. Great customer service in my opinion. I would highly recommend them.