Denise Chenault
GBI have been to Cottman numerous times … I have been to Cottman numerous times and everytime, my husband and I have been very pleased with the pricing and the work. I thank God for a trust worthy business because in this day and time it is hard to find. God bless you for your honesty.and good work ethic.
Mike
GBIt was exactly as it says for one star … I am really sorry but my experience was totally unacceptable and I had to face against very rude and unreasonable conduct with the person who claimed to be the owner of the business. I left my truck with them for transmission trouble and the following day they have inspected my truck and call and told me that I would need my transmission to be rebuilt. We agreed on the price and I gave them %50 deposit. I was also suggested that my transmission cooler to be replaced. I accepted that suggestion and have given them more business such as my oil and filter change and emission and inspection done for my truck as well. A week later they called me and said my truck was ready for pick up. When I went to pick up my truck, I've noticed that my service engine light and abs lights were both on my dashboard during my test drive. They were not on when I left my truck and they had never told me or mention anything about the lights were being on until the day I went to the shop for pick up my truck. I was trying to explain how unacceptable this situation was but all I had in return was very rude conduct and treatment in front of my two daughters. They were both terrified and were crying. Unfortunately, I end up paying for extra parts and labor charges for the additional damages which were not there and I did not have them before but I only received a discount on half off for labor charges. Make sure take a video shots before dropping your car there so you don't have to go through what I have been through. Or be ready to pay for more at the end.
Jim Phillips
GBThis is the second time I've dealt with … This is the second time I've dealt with the Cottman crew and all I can say is thank you Dr. Leonard for service.. First a transfer case on my 2006 STS AWD Cadillac that GM couldn't even quote a price on,second a starter on the same vehicle.. Excellent work guys..5 star in my book,they deliver what they promise, a throw back to when a companies word meant everything. Thanks again .. Jim Phillips
Dimas Hernandez
GBVery good staff! Very good staff. The manager was able to test drive with me and give an accessment on my truck’s transmission. I haven’t done the repairs yet. I wish they could do something to improve the price, because it’s a lot for a trans rebuilt.
Ken Buck
GBI came to Cottman of Manassas with my … I came to Cottman of Manassas with my 2000 Dodge Dakota 5 speed manual shift, the truck would not go into 5th and reverse after repairs from an auto shop that wanted me to buy another transmission. I went to a Cottman professional tranny shop instead. Cottman delivered by repairing the original transmission gear box. Leonard, the owner/operator was very fair and professional. Cottman was also accommodating when I had to leave the truck a few days after it was complete due to work travel. Cost estimate was spot on, even applied a military discount. Great job with no issues!!!!!