Product was great and received in a… Product was great and received in a timely manner. However, due to unforeseen additional issues with the frame, I ended up not going through with the repair. Return process was very easy. Didnt actually install the item, but very easy to work with.

Customer service was difficult to get… Customer service was difficult to get through to and kinda gave me the run around. but as for the product itself, it's exactly what I ordered and I couldn't be happier with it. If Customer service was better you would of gotten the extra star.

Horrible tow hooks one of the brackets… Horrible tow hooks one of the brackets that is welded on is completely crooked so nothing line up and also why give An extra bracket that should be on the left toe hook cause it's the right one but it's not on the tow hook? Didn't think I'd have to grind of tac welds just so put the other bracket on. Never buy this brand or enixwill nothing but knockoff stuff that doesn't work.

Good buy Everything regarding the purchase, shipping and the crossmember itself was great. The shock bracket though just didn't work the way it should to make shock be aligned properly. It was to straight for my opinion. I ended up cutting a bracket off an frame at a junkyard to make for a better fitting job. It saved the time of modifying the bracket to make it work properly.

They keep digital records They keep digital records, including photos, of the trucks they maintain. I drive from southern Mexico to Chicago every year and will be going to Roscoe and Western next year when I come back.