I ordered an item on 9/23/2018 but no customer service I ordered an item on 9/23/2018 and haven't heard a word about its status since other than they took my money. After many emails to them and phone calls I finally located a tracking label was created but still no human contact, my item showed up by USPS on Saturday. Be cautious. Very poor customer service.

Waiting for return label... I was told these are the correct brake pads, sadly they're the wrong ones & a easy mistake for anyone to do. The manufacturers website even states they're the correct brake pads for the vehicle. I feel as though I'm chasing the company around to get a return label, to get a return label is almost instant & know the company is delaying it & feel as though I need to open up a ebay buyers protection case for this matter. Didn't want it to come to this & will have to.

Extremely disappointed. No response from CPK customer service. I returned a new item to CarPartKings last month and as of today have not received the refund yet. I had sent multiple email reminders to which CPK has not responded. Their customer service is not also reachable at 1(888)501-6588 and the chat feature in their website is useless [says they are not online]. A very big disappointment and an ugly experience with CPK. I will be transacting with other parts suppliers and will not be making any more purchases with this supplier any more.

Poor quality, poor service Ordered brake caliper brackets... the right one wasn't drilled correctly. I called and left a message asking someone to call me and no one did. Finally had a friend re-drill the hole because I wasn't willing to wait for shipping back and forth and I didn't feel like I should have to pay for shipping their defective part. I strongly suggest anyone considering using this company to go elsewhere unless you want junk parts and junk service.

Great customer service Even though I received parts that would not fit, they provided the information so I could return them promptly for refund. On the flip side, I used the part compatibility chart and even sent an email to them confirming my vehicle year and type with a phone number if they had questions and I still got parts that would not fit. Maybe a little attention to customer needs is in order.