Sent the wrong part Sent the wrong part. per return policy I sent the required pictures but forgot the pic of the shipping label. Sent pic of the shipping label per their request which was outside the 30 days. Now they say I sent the pic outside of the 30 days even though they asked for the PIC! Spoke to 4 people, 5 emails. Asked to please make an exception. All said like robots "its our policy" great policy to loose customers!! All this effort for a $30. part. Dont order from them its a nightmare if you try to return.

You sent me the part I needed You sent me the part I needed. It's a 20-year-old car and the part was quite specific to that year and model. Even my repair shop got the wrong part (series 3 vs. X3).

Lost $300 of merchandise from this… Lost $300 of merchandise from this company do not buy anything you rather go spend the extra $30 from the BMW company send me the wrong merchandise I begged them and beg them to exchange it but I was told I was stuck with the merchandise do their policy

Professional and knowledgeable people Professional and knowledgeable people, like there quick service.

FALSE STOCK STATUS AND SHIPMENT ESTIMATES Part showed available and ships in 1-3 days…. Paid for overnight on. March 29th 2024…. Shipped April 5 2024 (Friday after several requests for Saturday delivery which should go without saying**) WONT RECEIVE UNTIL April 8! Horrible order fulfillment department! Didn’t have the sense or level of customer service to ship so I could AT LEAST receive one day sooner after the fumbles on their part…. I even REQUESTED AND OFFERED TO PAY for the Saturday delivery 7 DAYS IN on a part that shows available in 1-3 days and OVERNIGHT shipping was paid for!