Terrible service Terrible service, WE rented a car from one of their offices in Panama city beach. WE got the confirmation and the number was 1562203975.We showed up on the address mentioned in the reservation. Just to be informed that it was the wrong address - and that we should go to another address where our car would be ready. we then called another Uber and drove around 11 miles to the new location. when we arrived there we just were informed that they had no cars at all. we asked why they at least not have tried to call and they just answred that they were sorry but their system coulkd not handle an international phonenumber. So all in all we did just spend around 80 dollars on Ubers/taxis without getting any any rental car at all.

Myrtle beach airport Enterprise sadly… Myrtle beach airport Enterprise sadly as expected, lied multiple times. I spoke directly to employees at that location and was assured multiple times that the car I reserved would be available upon arrival. It was important that it be that model car, prompting me to be assured on more than one phone call. Well, Enterprise did it again. My calls, reservation, and assurance means absolutely nothing. Someone wants a rental and they have no problem giving them the model car we the stupid trusting people thought we secured. Here take this vehicle you don’t want to drive or too bad. All of this terrible treatment after I spoke to EMPLOYEES OF THAT LOCATION. Over 30 years using Enterprise when I needed a rental and that is over!

I never got my refund!!! The Office was closed at night when we came to the airport. We had to take an expensive taxi to our hotel. The day after I had to take a bus back to the airport. I was waiting for more than an hour to get my car. The car was not what I ordered and it was dirty both inside and outside. After returning the car, the guy at the desk promised us a refund. He also said that someone was going to call me the day after but it never happened. I have sent them a mail several times but they never get back to me.

Enterprise Very nice customer service, helpful and answered all the questions that I wanted to know the answers to.

Be Aware of this Enterprise location Be aware of this 2428 Princess Anne Rd. Virginia Beach, VA 23456, Enterprise location. They will fraudulently charge you the damage that you didn’t cause. My full-time student son rented a 2021 Nissan Rouge due to a non-fault accident. AC center vent was already damaged when he rented the vehicle. They billed him a total of $298.69 including $50 administrative fee for something he did not damage. If you cannot prove the damage, they will threaten you that the payment will be going to the collection when you fail to pay. They will try to make you pay by harassing you with phone calls, emails, and letters in the mail from their damage recovery unit but the location of the business will ignore to handle the situation. The damage should have been managed and fixed BEFORE they lend any customers and we should never be charged for their lack of responsibility and regular maintenance. We’ve used Enterprise for many years. We are disappointed with their customer service this time and we will never use them again in the future.