Their customer service is great Their customer service is great. Contacted me after the sale to verify order information. Quick responses to all of my emails. Definitely would and will do business with them again.

Scam Ordered two remotes on Jan 18th. Nobody answers the phone and no remotes arrived yet. What a joke.

Honesty goes a long way.. To this day I just use the alarm, but without flashing parking lights function, and, I've tried to turn on the arming chirps function, which is simple to do, but I believe they sent this to me without programming in a lot of the basic options. Then there is also the missing white wire that they kept insisting was there (for the parking lights) Like I'm so stupid, or I'm color blind. I have installed several alarms, and NEVER had a problem with any of them. I also tried to turn on the dome light timer function, as per the instructions, and THAT would not work either. Another feature I can't use because they did not program that option into the CPU before they sent it to me. I think they need to admit when they are wrong, or realize they make mistakes also. They had this attitude like, I was just a dumb customer, and they are always correct each time I spoke with them. NOTHING was resolved, so I just cut my losses. (Oh, since I could not use the dome light timer feature, I had to drill a hole in each door jamb and install a trigger switch,wired to the instant trigger wire for the hood, so the alarm would sound when a door was opened) otherwise I would have to stand there waiting for the dome light to go out, so I could arm the system. And they thought they were dealing with a clueless beginner, not quite. Yes, there are all these 5 star reviews on Trustpilot, about how wonderful MotorCityRemotes is.These people are fortunate, and lucky that they did not go through the nightmare I had to. Great, I'm happy for them. I am trying to just accept all this, but as a result of several of the features not working, we are sometimes overlooking arming the system. I am so upset with them. Why did they not believe me when I spoke with them? It's difficult for me to not be pissed off every day about all of this. Derick from the tech. dept. was "I'm the professional, you are the idiot" type of person.No help and a big joke.

Tech support Products and tech service if needed are phenomenal at MotorCityremotes. People there are very knowledgeable about their products and can help you over the phone even with what you may think is a difficult problem, thanks motorCityremotes.

Excellent service Excellent service, very helpful with questions before purchase. I installed my remote start on 9/3/17 which was Sunday on Labor Day weekend. I had a question about the wiring for my 04 F350 diesel and I called for help and Derek answered. Derek was very helpful and knowledgeable. I will be getting a remote start system for my wife's SUV hopefully soon from your company. I will highly recommend anyone I know that is in the market for a remote start system to your company. Thanks again Randy