Scammed by hotwire Scammed by hotwire. I was guaranteed a hotel and then got something totally different. Support didn't care at all and tried with 3 different ppl that all gave long generic responses. They even said the guarantee wording actuality means “examples” which is ridiculous.

Not worth any perceived savings Every time I book a car with them, I have a bad experience. I say I will never book again and a couple of years later I decide to try them again and always get screwed. They will not update or change your reservation for any reason ever, so it's completely useless to call customer service. And if you are slightly late on your time, they charge you a whole other day (instead of an hourly rate, like most rental agencies.

Hotwire "guarantee" means nothing I booked a Hot Rate hotel through the website. I understand you take your chances when booking these rates. But the site said "You’re guaranteed to stay at one of these regional or national chains:" and showed Sheraton, Radisson, Holiday Inn, and Wingate. It further offered a photo from the hotel I was booking. I was booked into the Sonesta Select. I have talked to multiple people there, and get the same rehearsed answers. How can they legally make a guarantee and then not follow through with it?

Hotel reservation FRAUDULENT Hotel reservation. I needed to change it. website customer service chat etc are blocked. I emailed Robot reply directed me to a telphone number . They were not Hotwire but Expedia . they advised me the reservation number did not exist providing Hotwire direct line . That number doesnt answer , I found another Hotwire department who also advised reservation didnt exist and I should I should cancel the VISA payment. Thats impossible with an Spanish bank . Hotwire hide without any manner of contacting them . thus theyre classed as FRAUDULENT operation. DONT DEAL WITH THEM EVER YOU LL LOSE YOUR MONEY

I booked a car reservation on the phone… I booked a car reservation on the phone through Hotline Car Rental. I told the agent I wanted to make a reservation for Rochester Minnesota. The agent entered all my information, confirmed my reservation, and emailed me my receipt. I reviewed my reservation and discovered that the agent entered the reservation for Rochester New York. I called customer service to explain what happened. They said they could not issue a refund. I will never deal with Hotline again.