New bike from Stif Harrogate The staff at the Harrogate store are extremely helpful. I got to try a few of the bikes I was looking at and was given some really good advice on what would suit me best for my style of riding. The deal I got was really good and so was the after sales support. Gav was great and looked after everything start to finish. There was a potential manufacturer defect with one of the tyres that initially I only wanted reassurance with. Instead they offered to replace it free of charge with a better tyre so I couldn’t say no. I would recommended using this shop. They are flexible and will sort you out so you leave happy. Thanks again

Top-notch experience I ordered a frame from Stif and I was very pleased with the whole process. Helpful and quick email communication (shout-out to RobW), fast international delivery, really solid packaging, great price. Well done guys, I won't hesitate to order from Stif again.

Top service Purchased a new bike, informed staff, no pressure, offer of trial / test-ride, really good deal, and efficient/fast shipping (even carrier handled damage to box well managed and recorded). Would trust.

Not the best experience I have ever had. Would never deal with this company again, customer service is extremely poor, Happy to sell you a product but the after care is simply appalling waiting 2 months to have a simple issue dealt with. A good company is one who has the ability to manage it's customers expectations, this one I'm afraid can't even demonstrate the basic principles of customer care. Rude, obnoxious shop manager.... One to avoid.

Best mtb shop in the uk by far What can I say? Best MTB shop I've ever visited. From the start Gav was very professional and easy to deal with. All the good service started soon as I walked through the door to collect my Santa Cruz e bike. I was made to feel important and appreciated. This attitude towards customers is very hard to come by these days. I will continue to use Stif just because of the great customer service from Gav and the rest of the lads in the Harrogate shop. Great work guys.