Scoria love I love my bike! My friends that have super 73s are SUPER jealous of my bike because it’s decked out. I was afraid to ride it at first but now I don’t want to get off of it. Everyone thinks it’s a little mini motorcycle. Lots a strangers ask me where I got it when I’m out riding around.

Report Mokwheel To FTC If you feel you’re being treated unfairly by Mokwheel, a link to the FTC has been provided. It seems many of us are getting the run around, including but not limited to, unanswered phone calls and emails. Mokwheel needs to be held accountable. reportfraud.ftc.gov

I wait for my bike now over 1 Month I wait for my bike now over 1 Month. They have the money but I don't have the bike. On my last mail no reaction at all. The last Custom service guy told me they out of stock and the bike will be shipped out in week 03/25 we are now in 04/01 and still nothing. When I order the bike the site said it will be shipped in 2 days. Its frustrating. No one is picking up. I will file a fraud case with mt Bank its ridicules. Stay away from that company as far as you can.

Good experience with Basalt and Basalt ST purchaasee Have had bikes for a few months now. Both are fun to ride. My wife's ST had a bad shifter when we got it. After a few emails with customer support we got a replacement from MOKWHEEL about two weeks later which I installed. I also had to contact them about some accessories that were missing from the free package of stuff they sent us. They promptly apoligized and sent the missing items.

Terrible Customer Service - Great Bike Asphalt ST arrived with bent rear rack. Emailed pics & no response. Called & got tech support to view the pics & they agreed that it was damaged at the manufacturer before it was placed in the box. Shipping label created in 2 days, but the replacement rack was never handed over to the shipper. After many unanswered emails, called customer support who assured that it was on the way; it was a lie. Called 2 days later when tracking showed no progress; more lies. Finally after 3 weeks of unanswered emails & phone calls & lies, emailed ultimatum: ship replacement rack now or deal with the FTC for warranty violation. Emailed answered immediately & it was shipped within hours. Don't know if this is incompetence or stupidity or both? Spend the extra money & buy from a bike shop dealer. Don't buy direct.