Satisfied customer Very easy to use and they have a lot of affordable deals! Saved me a lot of money, as I think dealer would charge me twice of that. Their website worked great on my phone and finding a good car was not a pain too. Descriptions were accurate

Terrible At the time of this posting... UPDATE: 3/27/24 After several calls, texts, & emails, confirmation was given for the successful delivery of the Porsche. It should have been a simple process and the original commitment should have been executed. Still awaiting paperwork...will see if is accurate or needs editing. Right now 3 stars with room to improve. I will consider bidding with this broker again. [END] At the time of this posting, the auction went fine for a 2000 Porsche, although their computer systems sent mixed emails on the "BUY IT NOW". This was rectified. They confirmed the BID, they provided a shipping amount to the destination in California and then proceeded to arrange the shipment to my home address in Yellowstone WY. Everything has been documented and committed by them twice, and the transporter. Three days later they call me and tell me it will be delivered to Yellowstone WY, not CA as was agreed. They want more $$. This is currently happening.... I will update as things progress.

Great experience You have to read all their requirements. I have bought 2 cars through them now and everything went as smooth as I could have asked. Questions were answered within 10 minutes of emailing. I will use them again in the future.

Marvelous experience Never expected such customer service - helpful, patient and really know the platform. I had a number of questions when placing my 1st bid and when expecting the delivery, the team definitely went through. Can mark this experience as top positive.

Shipping Scam This is the only company that requires you to use their shipping and their shipping costs about double what load board spot rates are. You can choose not to use their shipping but then you have to send them a lot of documentation that you will never have access to because you have no legal way to access to them outside the industry. If you're in the industry it can take days to weeks and by then you're paying $30/day for storage. Not only that. A Better Bid can never be party to the contracts and policies they require from your 3rd party shipper. They have zero legal jurisdiction to require them. They will point to their contract with CoPart but you can't read this contract and you're not party to that contract. You are not bound by it. No other broker has these requirements and if they do, their shipping is more in line with actual industry rates.