Our initial visit was great, then crap! Our initial visit was great! Everything from there was horrible. The financing was a joke. Customer service was a joke. Service department was a joke. If they weren’t the only dealer in the state with the rv we wanted we would have definitely gone somewhere else. I think we waited well over 6 months for parts that were missing on our new rv and having to deal with 5 different people in the service department to receive them. Horrible.

If I could leave negative stars I… If I could leave negative stars I would!! From start to finish I’ve had one issue after another. We had to have a hitch installed that ended up taking over 6 hours and we were quoted 2. Our camper had some cosmetic issues upon inspection those issues were never addressed with the MFGR. Slept in my brand new camper 2 nights after a total of 80 miles of travel to our location and home...NUMEROUS ISSUES with the unit came to light so we contact Castle Country RV...seemed as though things were going to be set straight I’m a quick fashion or so I was told. After weeks of phone calls and little to no response from Castle Country and between pointing fingers from MFGR and Castle Country I picked up my camper with half the work done that was supposed to be!! very very dissatisfied and wouldn’t buy a dog house from these people!!!

Prices are good and the people are… Prices are good and the people are friendly. While it wasn’t their fault I ordered a travel trailer and it took several months longer than they said it would to come in. The communication during this time was poor from my salesman. Initially told one price all included by my salesman over the phone than added additional prep when I came in. Sales manager helped resolve it. Communication was the biggest issue even with servicing.

Worst experience we have ever had I would never deal with Castle Country again totally crooks unprofessional unwilling to stand behind what they sell or take care of warranty claims The sales department was great but once they have your money They are useless Don’t return phone calls and make a lot of excuses with no follow through on anything they tell you

I drove over 6 hours to get my camper… I drove over 6 hours to get my camper on April 1st. I made an appointment with the sales person and we arranged everything over the phone. When I arrived 15 minutes early to the dealership I was told they had no idea I was coming and I was placed in a line of people to wait to do my paperwork. I was there over three hours waiting, with a 6 hour drive back home after. It is now May 11th and I have not received my title by mail. In the last week and a half I’ve left THREE separate voicemails and sent emails attempting to speak with someone about this issue, with NO RETURN CALL/EMAIL/ANYTHING. Save the frustrations and go somewhere else to purchase your RV.