Late night pickup for my daughter Late night pickup for my daughter with 2 heavy bags and a dog was made seamless by Tomas. He checked in with her before her flight and was there on time upon arrival. Will definitely use again and recommend. Thank you!

Worst black car service! No CS! Booked a car on behalf of my boss for a very simple pick up and drop off with one stop--normally a breeze, would have taken no more than 30-45 minutes. I've booked this multiple times via other services but decided to try Bookinglane. Was given the incorrect information for the driver, my phone calls to the company to get updated/correct information were not answered (sent to VM over 5 times) and was not able to get ahold of anyone in a timely fashion to confirm car/driver details. My boss, a CEO, goes through me for all of his car details and I was given nothing except the (incorrect) phone number of the driver. The app was also next to useless, it doesn't track where the driver is, what car they are driving, license plate number, etc. Most car services--Uber, Blacklane, private limo companies, etc, give the booker AND the rider all potential necessary information! I've had previous issues with those other options but considering this was 4x more expensive than comparable options from Uber Black and $50 more than similar from Blacklane, I don't understand why there is not immediately available customer service nor a clearer picture of what you're booking! I'll add, there were multiple errors while trying to book this basic one-way ride on the website, including not being able to take the CVV of my AMEX as it has 4 digits instead of 3. Should have taken the hint that my business wasn't wanted!

Last Minute & Amazing This was a last minute, very last minute booking for my bosses son. ** VIP ** reservation for sure. The driver was there when he was supposed to be and he was great. I appreciate your company more than ever. Bravo and thank you!!

We use car services when we travel over… We use car services when we travel over Ubers due to some inconsistency with cars that arrive. Booking lane was beyond simple and the drivers were easy to communicate with. Mostly early. Will use anywhere available

Communications were consistent and… Communications were consistent and detailed from registration confirmation to the driver's daily updates. Our driver Aleks was on time, courteous, an excellent driver, and familiar with each day's routing. We had Aleks (Blacklane) on Nov. 1 and 5 for airport transfers and Nov. 3 & 4 for several hours each day.