Terrie Lee
GBCustomer Service I arrived earlier than the scheduled time so I contacted customer service. The agent was very helpful and found me a new driver. All went very smoothly and I didn’t have to wait two hours ! The new driver contacted me soon after and I spotted him waiting in 20A LAX
Lawrence Weber
GBDriver did not show up on time Driver did not show up on time. Made repeated txts and calls to his phone number as I could see on the app that he was not moving. Finally, I apparently woke him. If not for me calling him, he probably would never have showed up. Last time I will use Prime Time.
Robert Proctor
GBOn Time and Courteous Service Excellent service!!! Our plane was 30 minutes getting to the gate , but the driver was there greeting us with a smile. He was most friendly and courteous. We could not ever expect better service.
Rhonda
GBGood value but too Fast for me Drivers were courteous but not engaging. A little late on the pick ups but reached our destinations on time. I don’t like that they drive 80-90mph. I wouldn’t feel comfortable riding with my own family member at that high rate of speed let alone a complete stranger. It’s Very unsettling to have to put your entire family in a situation where you are at the mercy of a complete strangers driving ability and split second reaction.
Lori Mijacika Mitts
CAVery organized shuttle service Very organized shuttle service. Top notch communication. Reasonable pricing. Fantastic driver. Seamless & stress free experience coming off our flight at LAX. Will be using Prime instead of Uber from now on. Highly recommend!