Tailspin Purchased several devices for asset tracking. Multinational corporation in the hospital product sector with significant presence on every continent. First started using Logistimatics services in 2019 and was pleased with the hardware, software, and customer support. Since the beginning of 2022, customer service is non-existent, the app for iOS is buggy, and the web portal crashes repeatedly. We have been stranded for weeks waiting for a response from the client care team, as we're not able to generate a report from any of our devices. While waiting to be contacted, the 90-day window for data retention expired, and our data was lost. We've been given the runaround on billing, generating invoices, getting help with the online portal, and the logistics of receiving product. They've removed a customer care telephone number from their website, and left us with bots instead. The company is in an absolute nosedive; we will be returning our units, and will not recommend to our other sites of operation or our partners.

the problem is that I don't get the… the problem is that I don't get the alerts I don't know when the locator moves I don't get text messages or emails

Buy it! Very accurate!!! For what every reason you want to buy this device. Definitely buy it, it’s very accurate. Only con (Battery Life) when you charge it make sure you charge it for a few hours. Otherwise battery does tend to die fast. You’ll get a good week before it needs to be re charged.

My GPS want connect and ever time I… My GPS want connect and ever time I call the number it takes a minute off..its say unable to connect or something I have contacted the people and a email back but problem is still not corrected.i did what he told me to do to tracker but it's still malfunctioning and they have not contacted me again since the last email.nor do I have a number to call to speak with a live representative for logistics so my experience is not even one star at this point its zeroes

Had a tracker that would not pick up a… Had a tracker that would not pick up a signal. Forget about getting a hold of anyone to solve the problem . Customer service just sends you stuff to read that does not solve your problem. Horrible customer service