Great lift that I would absolutely buy again! Wanted the HD-9XW for extra height, but ended up buying the HD-9, due to being installed into attached garage with limited height. Needed to raise garage door a bit to fit. Had to get creative for delivery and have the lift shipped to friend’s property with a forklift accessible, then trailer to the house, and used an engine hoist to remove from trailer. Install went pretty smooth, but watch that you route the cables properly for the secondary cable slack safety locks (I initially routed them wrong, causing the secondary safety locks to remain engaged, and caused a bit of extra work to correct). Over all, a great lift that I would absolutely buy again!

The most terrible customer service I… The most terrible customer service I have ever experienced in my life!!! After buying over $30,000 worth of equipment, I can absolutely zero customer service. The $8000 air compressor machine I purchased stopped working after only a couple of months (still under manufacturer warranty). For three months now I have been calling them five times a day to either repair or replace the machine and cannot get anyone to help me. Save your time and money and buy elsewhere!!

Worst customer service ive ever had Worst customer service ive ever had. Sent me wrong parts twice. Cant get any information correct or provide accurite details for their own products. If you buy something from them you will have no chance of getting parts later. Choose a different company for your lifting needs.

Sales Department is the WORST My review is specifically around their sales team. After the unfortunate experience of speaking with Alex in sales, it was really horrible. He was very pushy, he flat out lied about sales and offers available (guessing to up his commission), and he was rude. Shop elsewhere. Their sales team is really horrible and they have no interest in fixing the issue.

BendPak XPR-10AXLS Just ordered BendPak XPR-10AXLS, due in about 1 week, but wanted to say so far, working with Kat Ladosky, it has been going great. She always answered my questions immediately, and if she didn't have an answer researched it and got back to me promptly with an answer. The purchase went very smoothly, and the shipping is pretty quick. I'll write a review after it arrives about the product and install/ operation.