Don't use RackSpace Don't use RackSpace. RS of 15 years ago was AMAZING! but Rackspace 2022, sux ballz. If you want your email and content unavailable for hours or DAYS in the middle of the week and during business hours, Rackspace is what you want. But most other hosting/email providers understand maintenance windows and keep their customers up and running as much as possible. NOT RACKSPACE.

You do VERY well You do VERY well. We continue to be pleased with your service. One small issue: somehow somebody has your customer list. I get emails that claim to be from you that ask me to volunteer information -- it is clearly fraud. I do send these on to you -- and now I've added your "abuse" address to my files so I can quickly pass it on to you.

Throwing money in a firepit would make me feel better than spending it with them Support makes a mistake and commits us to more licences that we need, for an annual subscription. Refuses to fix their mistake, technical managers get pulled in who promise credit notes but don't deliver. It's been over a year now, and numerous follow-ups, and still nothing. Our account manager just refused to deal with it. And now, after asking for the process to move away from them, just stops responding. This company has become a joke.

Repeated spam calls - never deal with Repeated spam calls after asking them to stop on multiple occasions. They offer spam protection, but can't even control their own sales team? Would never deal with them.

Fanatical Support? Not anymore. Abominable Support All the staff who knew what they were doing has been replaced by Indians, who have NO CLUE. Open a trouble ticket, nobody ever responds. Weeks and weeks go by. Issues aren't getting resolved. I'm done, making plans to exit Rackspace. It's difficult when you you're a reseller and have several hundred accounts, but it needs to happen unfortunately. Company is going down fast.