Bemo was great but it took a long time… Bemo was great but it took a long time to get responses so I ended up having to help everyone for all the little questions throughout the way during cutover/migration. They have since improved and have been great.

Short notice - great service We needed to have our GoDaddy Office 365 tenant moved quickly. We contacted Bemo to see if they could meet our time requirements, which was to be totally migrated in less than two weeks from our initial call. The next day, we had a short meeting with their specialist to go over our requirements. Bemo agreed to have us migrated within our time requirements. They started mid-Monday and had us migrated by Sunday, all done in 5 days. Bemo's support team did a great job. They took all the stress out of a major system change.

I was satisfied with their work I was satisfied with their work. I thought the transfer went smoothly, everyone seemed professional and courteous, and given the time constraints their performance was quick and on-time. Fairly stress free from our perspective.

Need to improve 1:1 contact support Overall BEMO provided a good email migration service. They have a pretty standard process they follow which worked relatively well. The issues we had were when the process didn't work perfectly and we asked for further support. During the cutover it would be beneficial for BEMO to setup a live meeting for support calls to be addressed immediately. We had issues setting up MFA right at the start and contacting BEMO over the phone did not work and email was slow. Getting back into contact with our assigned engineer was difficult at first.

They made a mistake and willingly corrected it Thanks I was sold the wrong product. When I asked if it could be the wrong product they insisted that it was correct. I spent more time trying to make it work and then pointed out that it seemed to be the wrong product. Once we were on the same page they took responsibility for the mistake and immediately refunded my money. Even though this transaction was a bit of a mess I'd give them another shot at my business next time. You changed your reply to say that you don’t support the product that I was sold the key for. That’s fine but you sold me the key even though I asked for something for Windows 7 Embedded. I’m not trying to make a big stink about this but I did spend a waste a fair amount of time trying to figure out why it wouldn’t work. Mistakes happen. Not a huge deal but your reply was not an honest representation of what happened.