What an awful experience as a novice… What an awful experience as a novice researcher! 1. Communication was awful. No responses for days on end. No presence on social media to support the lack of email and site support. 2. Transcripts were inaccurate. The use of "indiscernible" was beyond concerning. 3. Despite clear instructions the PI's were not removed in the transcriptions and the ones that were, were inconsistent and incorrect. 4. Entire sentences were missed from the transcription that would have impacted the data analysis via Nvivo for coding important themes. 5. Spelling mistakes 6. Not including clear audible transcriptions for non-verbal such as [laughter]. 7. The editing and time lost for each transcript was not worth sending them. 8. The company did not charge me after my experience but honestly this doesn't negate the angish caused. If it wasn't for IRB and ethics that I had stated I was using only this company and the NDS provided I would have left it alone day 1.

I was overall impressed with… I was overall impressed with Qualtranscribe's product and customer service. The transcriptions were excellent and accurate, and the formatting made it easy to conduct an analysis. I appreciated having access to a shared folder to upload recordings and receive finished transcriptions. However, there was an extended delay in getting a number of transcripts finished and despite a number of attempts to communicate my concerns, my emails were ignored. I do understand that businesses get overwhelmed at times, and when my emails were finally answered, the situation was resolved and I received a discount for my troubles. I recommend Qualtranscribe to graduate students who need quality transcriptions at a reasonable rate.

Worked perfectly Worked perfectly. Very simple transcription service to use with excellent quality. The project manager I dealt with was very professional and replied promptly to emails.

High quality transcriptions with very… High quality transcriptions with very few errors, quick turnaround. Highly recommend!

Great Service, they do what they say they will! I'm impressed. This is some of the best quality transcription I've ever received. The transcriber even transcribed an Arabic phrase that was mentioned. Amazing. I'll be back for more, soon 🙂 you have a very happy customer.