Easy to order, accurate transcripts Have been using Qualtranscribe for interview transcripts for about 6 months, I've been quite happy with the transcript quality, ease of uploading and ordering, and the communication with customer service.

Great service -

Effective and efficient Excellent service!!

Unreliable company — never completed my order, still waiting compensation 4 months later The overall quality of the transcriptions is good, and would recommend for that. However, I have had an overall unprofessional and ridiculous service from qualtranscribe. I sent about 12 interviews to be transcribed mid July, and still, now end November, my file is not complete. It took 2 months for me to receive the second-half of my interviews. I am still waiting for the promised compensation, and they did not answer my last e-mails. I also realized that my last interview transcription was not complete, stopping 30min into a 75min interview, which I payed for. If you are any kind professional, I could not recommend this service because of these issues. Unreliable.

What an awful experience as a novice… What an awful experience as a novice researcher! 1. Communication was awful. No responses for days on end. No presence on social media to support the lack of email and site support. 2. Transcripts were inaccurate. The use of "indiscernible" was beyond concerning. 3. Despite clear instructions the PI's were not removed in the transcriptions and the ones that were, were inconsistent and incorrect. 4. Entire sentences were missed from the transcription that would have impacted the data analysis via Nvivo for coding important themes. 5. Spelling mistakes 6. Not including clear audible transcriptions for non-verbal such as [laughter]. 7. The editing and time lost for each transcript was not worth sending them. 8. The company did not charge me after my experience but honestly this doesn't negate the angish caused. If it wasn't for IRB and ethics that I had stated I was using only this company and the NDS provided I would have left it alone day 1.