Carol was extremely professional and… Carol was extremely professional and more importantly personable. She took the time to listen to my situation and provided excellent advice. I also loved that she provided me her direct line so I can call and actually speak with her. It has become more difficult to speak with a real person at many companies. I appreciate that Payroll Relief has kept those lines of communication open.

Payroll Relief - I give them an F for requiring pre-funding! We've used Payroll Relief for two years, and while it's very expensive and not at all user friendly (with slow support responses), we were reasonably satisfied until last month. We had already paid the renewal fees (did I mention expensive?), when a week later they announced that they were going to REQUIRE all companies move to pre-funding their taxes (withdrawing and holding the taxes the company will owe, sometimes for months at the time the payroll is done). Our clients do NOT want to do pre-funding. We left another large payroll company years ago because they were going to require pre-funding. I called and spoke with customer service, asking for an exception to this and they refused. We will lose all of our clients if we REQUIRE them to pre-fund, so now we have to find another payroll solution. I also asked for a refund and have not heard anything back. This is nothing more than a bait-and-switch tactic, waiting until they have our money and then announcing a change that we have not choice to decline. DO NOT USE THESE SCAMMERS.

Carol Buchman Carol Buchman We called Carol late in the day to have assist us with getting set up on Payroll Relief. We expected to set up a time to go over all of our questions but Carol answered them all right on the spot. This quick service was crucial to meeting our deadlines. We sincerely appreciate the customer support in this situation.

frustrated costumer I'm Costumer for a long time and I detect glitch in the software many times, contact technical support, they let you down without answers, disrespectful

I have been using the Payroll Relief /… I have been using the Payroll Relief / Accountants World platform since 2012 and I have not been disappointed. This year I received a call to remind me of my renewal, and I had the pleasure of talking to Mrs. Cindy Odell. She took the time to explain the software options for purchase/billing. Thanks to her explanations we may be able to save a significant amount on the costs of using the software. Thank you Cindy, we will keep your suggestions in mind!