I was having trouble and needed support I called WestHost support with a technical and billing question. John Q was able to answer both. He suggested I change my plan to one that was 66% cheeper with greater flexibility. He spent quite a lot of time with me and never did I feel rushed. He was patient, polite, spoke clearly and to the point. I hung up feeling that I accomplished more than I had planned.

Did a really stupid thing Did a really stupid thing. While cleaning up some really old email accounts, I deleted a very active email account. Support was able to restore it! Only one possible improvement -- I don't mind waiting my turn for support, but it's near impossible to NOT do anything else. It would be really helpful if you could find a way ring a bell or flash the text window when the tech is finally available.

Service Improved In the last 8 months or so, I've frequently relied on Westhost's customer service, having been a customer for over a decade. The improvement in service quality is evident and commendable. I'm content with my chosen package and its cost, feeling assured of value. A recent incident where my server was mistakenly closed reminded me of a past issue when backups were a concern. However, this time, Westhost promptly reopened my server and resumed email service within 5 minutes, showcasing their enhanced efficiency and reliability.

I made some mistakes and Tech support saved me I tried to do something I really know what I was doing. I reached out to technical support, they fixed my problem and then broke something else. They kept in constant contact with me while everything was resolved. This is not the first time they have helped me fix problems due to my own incompentance.

Daniel N was so helpful Daniel N was so helpful. He stayed with me for two hours (!) while I worked with my site hosting company to resolve several serious errors on my website. He knew what he was doing, even when my web hosting company did not, and was very patient and supportive to resolve things that were well above my 'tech grade'. The feeling when you read the words "Everything fixed now" is such a relief. Many thanks!