1-800- contact not explanatory The initial phone call was not explanatory about the return process. I lost valuable treatment time securing the refund paperwork @ Costco. Would have been helpful had I received the directive email sooner.

I bought the Silk'n Jewel Hair Removal… I bought the Silk'n Jewel Hair Removal Device and it has not changed my hair growth at all. I am light skin with dark hair so pretty much the perfect candidate and it still does not work and the device doesn’t work half the time even on the second setting it will just click a few times and turn off even though I am very light skinned and should be able to use the second setting no problem. This device is bogus don’t waist your money on it

Superb Custom Service: I emailed in Sunday which I of course… I emailed in Sunday which I of course; knew the company would be closed. I received an acknowledgement early Monday morning and within 30 minutes I had a response from shipping that the adapter was being shipped. Now that’s service, great Customer Service. Thank you.

Amazing Customer Service and follow up Amazing Customer Service and follow up. Hinda, the lady who helped me has a natural ability to understand and feel what your customers are experiencing. She was able to meet my needs effectively. We have been communicating for over 2 months and I was always kept in the loop about the return of my product (slight defect) and when I would receive the new working item. Well done! I appreciate your great customer service and attention to detail. thank you! Lorraine

Excellent customer support Customer service support was actually helpful. I ordered extra brushes online and they arrived in a timely manner. I am still getting used to using Silk'n product, but so far, my teeth feel very clean and by the way this device is very gentle.