Very good customer service and products! -

After downloadind an "unidentified… After downloading an "unidentified developer" copy of the app I didn't receive any requested help. An "identified developer" copy of the app would have solved the issue. Fortunately after numerous emails and calls (unanswered) I was refunded for my purchase amount. A real pain-in-ass experience!

None of the help features worked Download went without a hitch. Activation code was rejected twice, NONE of the help functions resolved the issue. Never got to talk to a human,

They advertised instant downloads for… They advertised instant downloads for software purchased on their site. I ordered MS Publisher and paid via PayPal. I received a receipt from PayPal but nothing from Dotnet Keys. The phone number for support on their website is not in service!! Also they are not responding to their “24/7 support email”. Looks like I’ll be pursuing a refund through PayPal! UPDATE: I finally received an email the next day with the license key. So much for instant downloads. Haven’t had access to my PC to try it yet but at least there’s a real person behind the web site. I’ll update my review after trying this key. UPDATE #2: I installed the MS Publisher 2019 on my computer and the provided key was accepted by my Microsoft account. It activated fine and the package works great. So it appears that while Dotnet Keys is not managed the best and isn’t the “instant download” source they claim, it is legit.

Excellent Customer service Excellent Customer service. Attentive. Through. Listens and does NOT get impatient. Impressed with his overall demeanor and my experience.