Customer Service Horrible I bought an Advanced Wireless Teeth Whitening Kit - Sapphire Blue in December 2023. It was very very touchy and would go into the next mode when I didn't even touch the button. I sent MULTIPLE emails to the customer service asking if this is how it is. They replied to say they would send a replacement, I didn't ask for it. This whole communication took over a month, when the did send a replacement it wasn't in any packaging. Just like they grabbed one that was sent back and threw it in the shipping box. It wasn't even wrapped up, nothing. SO, I emailed and asked them if this is how they did the replacements with no package or wrap whatsoever. The same guy that I have been talking to emailed me and said he was sorry and would send another. I thanked him and a few days later he contacted me to ask if I would send the old one that wasn't packaged back. I had no problem doing that because I felt it was used and there was no way I was going to use it. So, I sent it back that day and let him know. and now it's been over another month and a half and have not heard anything. So, believe it when you read these reviews about the customer service been horrible. They only tell you what you want to hear and hope you forget about the conversation. Try HISMILE!!! Forget snow teeth whitening.

Had a problem with my electric… Had a problem with my electric toothbrush after a month and the snow team helped get me a brand new replacement for free within days. Also sent me some freebies. Very good customer service and was fast too.

The company responded to my request… The company responded to my request promptly and gave me assistance when I needed to hear from them. Will always recommend this company to anyone interested in their product

2 years ago I ordered a parcel from… 2 years ago I ordered a parcel from Snow Teeth Whitening and never received my order. Clearing old e-mails I stumbled upon correspondence from Snow asking how I am experiencing their product. Having explained in short what has concurred I immediately received help in order to correct the loss. The customer service was impeccable and a true testament to Snow’s drive to be unmatched.

Received Expiring Products I emailed SUPPORT back in Feb and followed up on my request 4-5 times and still hadn’t gotten a response back. I tried chatting with them but no one is ever on the other end. I tried calling to speak to anyone but they just redirect you to email (which has been the most unsuccessful). I left a voicemail message…. To whom?? I have no idea, but that doesn’t matter because I still haven’t received a call back. This is madness. I had ordered two of the wireless whitening kits and have gone through using 1-1/4 of the gel whitening serums and had noticed its ineffectiveness. I had thrown out the plastic of the 1st kit I was using BUT realized my second unopened kit had a “label correction:” sticker saying the serum exp 11/23. I just purchased these in July.. their website says the shelf life of these serums are 2 years… mine expired in 4 months. This goes the same for the whitening toothpaste I received. Their faq page says 18 months but the toothpaste I received is expiring 5/24 after receiving the order in September. I’m just here with expired/near expiring products. I just wanted replacements.. but at this point, I just want refunds for these orders.